A sad incident about Religious exploitation

While I was reading a post about Airtel's CusHtomer Service at Soumya's Blog, someone had this link posted in the comments. I am not that much of a religious person, but using religion when someone is at distress is mere exploitation. I also ackowledge that there have been incidents of religious oppresion to minority religions. But I simply dont understand why religion seems to take so much importance over humanity. In my view, religion merely teaches you to understand the right from the wrong. Nothing more. Your comments are quite welcome on this, as always.